Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center Section

  • In the Control Panel you’ll find an exhaustive Help section offering a multitude of how–to articles and regularly asked questions. They are compiled by our support team of competent technicians. Just fill in your question and our intelligent software will provide you with the best answer.

  • Top quality support service

  • Video Tutorials

  • If you prefer to see how an action is fulfilled or how a problem is taken care of, instead of just reading about it, examine our collection of step–by–step video tutorials. They address many different topics and will help you quickly understand how to work with our Control Panel.

  • Intuitive help center

  • A 1–Hour Response Guarantee

  • Our semi–dedicated servers are backed up by a 24/7/365 support service and feature a 60–minute ticket response guarantee. Our knowledgeable customer service technicians will be online 24/7/365 and will rectify any issue that you might chance upon within maximum 60 minutes after the tech support ticket submission. In most cases, a reply will be given to you within 20 minutes.