If you have ever had a shared web hosting account before or you've dealt with any other type of online service, you're probably well aware from your personal experience that for a lot of things it is better to talk to a live person on the phone rather than exchange support tickets or emails. In order to learn more about a particular service before you purchase it or if something small should be done, for example, it is much easier and a lot faster to do it real-time. If you're able to seek the advice of representatives over the phone, it is very likely that you're working with an actual web hosting supplier, not just a reseller. The level of support that you'll get over the phone may differ between different companies - from standard issues to dedicated tech support. Typically most of the providers will offer you pre-sales assistance and first level phone support, while more complicated technical matters are handled through electronic mail and / or tickets.

Phone Support in Shared Web Hosting

We know that having the option to talk with a live consultant is rather important, so we have 3 support lines all around the world (UK, USA and Australia) and you are able to get in touch with us on the phone for fourteen hours a day. In case you consider getting one of our Linux shared web hosting, for instance, you'll be able to give us a call and find out more about our solutions before you order in order to be sure that we do meet all of the system requirements for your websites. Following the purchase, you'll be able to call us about all the sales and / or billing problems you may experience, or get any kind of general or basic technical info you need. We've tried to find the balance between telephone and ticket support, so for solely technical matters you can use our ticketing system, that will help you track the communication as well as any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be sure that there will always be somebody to help you if you have any questions about the semi-dedicated server plans that we provide. Whether you need to know more about the plans, you have a billing issue or some general problem, you can just give us a call. Despite the fact that some more complicated problems may require a ticket so as to give time to our technical support team to investigate, we will help you with quite a lot of tech questions on the phone as well, saving you time and efforts. As we have data centers on 3 continents - in the United States, the United Kingdom and Australia, we have local phone lines in these countries as well. If you're in another country, we also have a global number where you are able to reach us.