If you ever have any enquiries associated with your hosting account or you encounter a problem with your websites, you will need to contact the respective web hosting company’s help desk support team. It may not make any difference how swiftly they’ll answer if you’ve got a general query, but an issue like an unsuccessful software app update, for instance, may lead to your website becoming damaged or unavailable online. And the longer you have to wait for the support team to assist you, the longer the website will be offline. In case you offer services or goods online, any outage will negatively influence your website and you may lose current or prospective customers. Many web hosting providers, mainly resellers, answer e-mails and trouble tickets within 24 hours, but in the online realm this is much too long, as customers will rarely go back to a website that isn’t working correctly for prolonged spans of time.

One-Hour Response Guarantee in Shared Web Hosting

Our guaranteed max response time for any technical support ticket that you post or any e-mail that you write is just one hour, even in case you contact us during weekends and official holidays. Regardless of the nature of your issue or question, we’ll help you right away and will provide you with the required info to troubleshoot any problem with your websites. The actual response time commonly doesn’t exceed 15-20 minutes, which implies that you can just forget about waiting for hours to get an issue solved or even worse than that – waiting around a whole day only to get a response that more information is needed while nothing’s sorted out. We’ll assist you in a timely fashion solely because we understand precisely how expensive time can be in the dynamic digital sphere. The one-hour reply time guarantee is valid for any technical or billing enquiry that you may have regarding our Linux shared web hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you open a client support ticket through your hosting Control Panel or send an email connected to your semi-dedicated server, you will obtain a response within no more than 60 minutes. You can get in touch with us whenever you wish with regards to technical, general or billing matters and given that we’re available to you 24-7-365, you will always obtain help in a well-timed manner. Depending on the particular question or issue, we’ll give you more details, solve the predicament if it’s been caused by something within our reach or tell you how to proceed in case you have to alter a given setting for a web-based application that we can’t access. You can just forget about waiting around for a day for each single reply. As a matter of fact, in the majority of cases we reply to emails and tickets within no more than 20-25 minutes.