There are several ways to touch base with the hosting company whose services you’re using, but the one that you will invariably find irrespective of which company you opt for is a ticketing system. It is the easiest means of correspondence for a variety of reasons. In the event that no technical support team member is available at the moment and they are all occupied, a phone call may not be responded to, but a ticket will invariably hit home. You can also copy/paste extensive bits of info without worrying about spelling mistakes, and if a certain problem requires more time to be sorted out or a number of responses need to be exchanged, all the information will be in the very same location, so either party can always see the comments supplied by the other one. The negative side of using tickets to get in touch with your web hosting provider is that they are typically separate from the hosting platform, which goes to say that if you need to provide info or to follow directions, you will have to use no less than two different interfaces and this number may rise in case you want to manage several domain names. Furthermore, many hosting companies respond to tickets after a few hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst waiting for a response.

Integrated Ticketing System in Shared Web Hosting

The ticketing system that we use for our Linux shared web hosting isn’t separate from the hosting account. It’s included in our all-encompassing Hepsia Control Panel and you’ll be able to access it at any time with only several mouse clicks, without the need to log out of your account. The ticketing system offers a quick-search field, which will help you track down the status of practically any trouble ticket that you have posted in the past, if necessary. Moreover, you can read knowledge base articles that belong to different problem categories, which you can pick, so you can discover how to tackle a particular issue even before you open a ticket. The ticket response time is maximum one hour, so you can get quick assistance at any given time and in case our support staff suggests that you should do something within your hosting account, you can do it instantly without needing to log out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated hosting plans, was built with the notion that you should be able to manage everything connected with your account in one location and the support tickets are not an exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you have a question or encounter a predicament, you can get in touch with our support team straight away without the need to log in to some other admin console. You can look through your web files or check different settings in your account whilst posting a new ticket or reading the reply to an old one. If you’ve got an immense number of tickets and you’d like to find a particular one, you can use the intelligent search functionality, which is available in the Help section of the Hepsia Control Panel. We will make sure you receive a response in less than an hour regardless of the essence of your query or issue.