Being able to get in touch with your shared web hosting supplier any time you have any type of questions or encounter any troubles is really important and how quickly they will answer and take action can be essential, in particular when your site is business-oriented, as longer downtime can often mean losing potential clients. The support solutions are also an easy way to recognize actual suppliers from resellers. The latter usually respond just to e-mail messages or support tickets and you will have to wait for a day or maybe more so as to get an answer. In case your trouble requires a couple of replies, you may end up losing days so as to get a simple problem solved. When you use the services of an authentic and trustworthy web hosting company, you'll be able to get in touch with the support anytime and get a quick response no matter what the issue or the question is - pre-sales, customer or technical one.

24/7 Customer Support in Shared Web Hosting

We offer 24/7 billing, customer and tech support for all our Linux shared web hosting. Even if you are not our customer yet and you have questions, we can help you promptly and provide the needed information, so as to give you the choice to make the best decision when you obtain your new web hosting account. We are available any time, including holidays and weekends, and we provide multiple ways of communication to contact us - phone, live chat, emails and support tickets. For your convenience, we now have a couple of phone numbers internationally, so that you'll be able to call the one which is closer to you. The max response time for your email messages and the tickets is 1 hour. The actual response time is around 15-20 min, so you can forget all about waiting for days and nights to get assistance for any kind of task or issue, irrespective of its difficulty.

24/7 Customer Support in Semi-dedicated Servers

All Linux semi-dedicated hosting plans that we offer feature 24/7 customer and tech support, which means that whatever the problem you have, you'll be able to contact us and we'll help you quickly. The guaranteed response time for any e-mail message or trouble ticket that you open from your Hepsia hosting Control Panel is just one hour; the actual response time rarely exceeds 20 minutes. Furthermore, we have phone support with a couple of local numbers around the globe as well as a live chat, so that you're able to get in touch with us and receive additional details about our solutions even if you don't have an account yet. We're able to assist you with any kind of question or an issue you have - payment methods, package features, e-mail setup, web hosting account settings, and many others. If you employ our services, you won't ever experience a situation where you have to wait for a couple of days to get a problem solved like you'll have to do with many other service providers.

24/7 Customer Support in VPS Servers

Using our VPS hosting plans, you won't need to wait for more than 1 hour to receive support for any kind of issue that you could encounter with the server or the software that comes pre-installed with it. We warrant this short reply time for all support tickets which you open via your billing Control Panel or email messages which you send to our technical support team. We have local telephone numbers in a number of countries globally plus a live chat service where we are able to help you with pre-sales, billing and general questions. Customer and technical support is available 24/7/365 through the numerous ways of communication, so regardless what your question or issue is, there will always be someone to assist you promptly. In case you need assistance with third-party software, which you cannot set up or which gives you troubles, you are able to take advantage of the Managed Services upgrade package that we supply for all of our VPS plans.

24/7 Customer Support in Dedicated Servers

We know how important it is to receive well-timed support in general, let alone when you manage a whole server, that's why each and every dedicated server that we supply includes 24/7 support with 1-hour response time warranty regardless of the situation. This service is absolutely free for all issues with the server or the software that was installed by our admins during the setup, so you are able to contact us as many times as you would like, even during holidays. You can either open a trouble ticket from the billing area or you can send an e-mail message, and the actual answer time for either of these rarely surpasses 30 minutes as we have admins available twenty-four-seven. In case you require general info about our servers or you have a billing question/issue, you may also call one of the local phone numbers that we have on three different continents or you may employ our live chat service and speak to an agent online. For third-party software support, we provide a Managed Services upgrade, which you'll be able to include to your server package through your billing Control Panel.